Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern your use of the services provided by darawaana ("we," "our," or "us") at our senior care facility located in San Kamphaeng, Chiang Mai, Thailand. By engaging our services or signing a care agreement, you accept and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Definitions

• "Service" refers to all care arrangements offered by darawaana, including Comfort Day Program, Silk Residency, and Royal Comfort Suite.
• "Resident" refers to the senior individual receiving care services.
• "Family" or "Guardian" refers to the person(s) legally responsible for the resident or designated as primary contact.
• "Agreement" refers to the signed care agreement between darawaana and the family or guardian.

3. Service Description

darawaana provides non-medical residential and daytime care services for seniors. Our services include:

• Daily care assistance and companionship
• Nutritious meals prepared with care
• Comfortable accommodations (where applicable)
• Gentle activities and social engagement
• Regular family updates and communication

We do not provide medical treatment, nursing care, or specialized healthcare services. Any medical needs should be coordinated with appropriate healthcare providers.

4. Enrollment and Admission

Admission to darawaana requires:

• Completion of enrollment forms providing necessary information about the resident
• A pre-admission assessment to ensure our services meet the resident's needs
• Signed care agreement by the family or legal guardian
• Payment of the first month's fee and any applicable deposit
• Confirmation that the resident's care needs fall within the scope of our non-medical services

We reserve the right to decline admission if we determine that we cannot adequately meet a resident's needs.

5. Payment Terms

5.1 Fees and Billing

Monthly fees are due on the first day of each month. Payments can be made via:

• Bank transfer
• Cash payment at our facility
• Check payable to darawaana

5.2 Late Payment

Payments received after the 5th of the month may incur a late fee. Continued non-payment may result in suspension of services after appropriate notice.

5.3 Fee Adjustments

We reserve the right to adjust fees annually with 60 days' advance written notice to families.

6. Cancellation and Withdrawal

6.1 Notice Period

Either party may terminate the care agreement with 30 days' written notice. Fees are prorated for the final month based on actual days of service.

6.2 Immediate Termination

We reserve the right to terminate services immediately if:

• The resident's care needs exceed our capacity to provide appropriate non-medical care
• There is non-payment of fees after appropriate notice
• There is abusive or threatening behavior toward staff or other residents
• The family fails to fulfill obligations outlined in the care agreement

7. Family Responsibilities

Families and guardians agree to:

• Provide accurate and complete information about the resident's health, preferences, and needs
• Update us promptly about any changes in the resident's condition or requirements
• Maintain communication with our staff and respond to requests for meetings or discussions
• Ensure timely payment of fees
• Coordinate medical care with appropriate healthcare providers
• Respect our community guidelines and treat staff and residents with courtesy

8. Our Responsibilities

darawaana commits to:

• Providing services with care, dignity, and respect
• Maintaining a safe, comfortable environment
• Communicating regularly with families about resident wellbeing
• Honoring documented preferences and routines to the best of our ability
• Employing qualified, trained staff
• Protecting resident privacy and confidentiality

9. Limitation of Liability

While we take all reasonable precautions to ensure resident safety and wellbeing, we cannot be held liable for:

• Medical conditions or health changes that are beyond our control
• Personal property loss or damage (residents are encouraged to keep valuables at home)
• Injuries resulting from a resident's own actions despite safety measures in place
• Outcomes of medical decisions made by healthcare providers

Our maximum liability under this agreement is limited to the fees paid for services during the preceding three months.

10. Confidentiality

We maintain strict confidentiality regarding all resident information. Details of our privacy practices are outlined in our Privacy Policy. We will not share resident information except as authorized by the family or required by law.

11. Dispute Resolution

If disputes arise regarding these terms or our services:

1. We encourage families to first discuss concerns directly with our management
2. If resolution cannot be reached informally, both parties agree to attempt mediation before pursuing legal action
3. Any legal proceedings shall be conducted under the laws of Thailand in the courts of Chiang Mai

12. Changes to Terms

We may update these Terms and Conditions periodically. Significant changes will be communicated to families with reasonable notice. Continued use of our services after changes take effect constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Thailand. Any disputes arising from these terms or our services shall be resolved in accordance with Thai law in the courts of Chiang Mai Province.

14. Contact Information

For questions or concerns regarding these terms, please contact: