Privacy Policy

1. Introduction

darawaana ("we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you and your loved ones when you interact with our senior care services in Chiang Mai, Thailand.

By using our services or providing us with your information, you agree to the practices described in this policy. If you have questions or concerns, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Contact details: name, email address, phone number, postal address
• Care recipient information: name, age, health considerations, dietary preferences, activity interests
• Family member or guardian information for communication and emergency purposes
• Financial information for billing and payment processing
• Medical and care history relevant to providing appropriate services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and managing our care services
• Communicating with you about care arrangements, updates, and family gatherings
• Processing payments and maintaining financial records
• Improving our services and facilities based on feedback and preferences
• Complying with legal obligations and responding to lawful requests
• Sending you information about our services if you have opted in to receive communications

4. Legal Basis for Processing

We process personal data based on:

• Contract fulfillment: To provide the care services you have engaged us for
• Consent: When you have given explicit permission for specific uses
• Legitimate interest: For improving our services and operational purposes
• Legal obligation: When required by Thai law or regulations

5. Data Sharing and Disclosure

5.1 Third Parties

We may share your information with:

• Healthcare providers when necessary for resident care coordination
• Payment processors to handle billing and transactions
• Legal and regulatory authorities when required by law
• Service providers who assist with our operations (all under strict confidentiality agreements)

5.2 Family Members

We share care updates and relevant information with designated family members or guardians as agreed upon during enrollment.

6. Data Security

We implement appropriate security measures to protect your information:

• Secure storage systems with restricted access
• Regular staff training on data protection and confidentiality
• Encrypted transmission of sensitive data
• Regular security audits and updates to our systems

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our service relationship and for seven years afterward to comply with legal and regulatory requirements. Care records may be retained longer as required by Thai healthcare regulations.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Objection: Object to processing based on legitimate interests
• Data portability: Receive your data in a structured, commonly used format
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic. You can manage cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

10. Children's Privacy

Our services are designed for seniors and their families. We do not knowingly collect information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Thailand. We comply with the Personal Data Protection Act (PDPA) and other applicable data protection regulations in Thailand.